MW Solutions

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MW Solutions

Store Policy

Cancelations

Email cancellations must contain the following:

First name:
Last name:
Order number:
Email address:

This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been imaged, charged and/or shipped. In the event you submit a cancellation and your order shipped after receipt of your cancellation notice, we will refund the complete balance charged including shipping but less any Transaction Fees.

Refund/Exchange Policy 

We offer a 30-day Money Back Guarantee, due to defects in workmanship on every product we sell. Please contact Customer Support at 800-253-2041 Monday - Friday 9:00 am - 5:00 pm EST in advance to obtain a Return Merchandise Authorization (RMA) within 30 days of purchase date.

Design Your Own (DYO) Frames are Not Refundable

Refunds will be issued upon receipt and inspection of the defective product.

Return merchandise with a Return Material Authorization (RMA) number provided by us to:

MW Solutions
Returns
RMA#__________ (Print RMA number here)
14 Autumn Street
Windham, NH 03087

Warranty Policy

30-Day Warranty

All products (unless specifically stated otherwise), carry an implied 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product not intended for its designed use.

Warranty Procedure

Contact Customer Support at 800-253-2041 to determine whether the item is indeed defective before shipping. Then make a request for an RMA.

Shipping Costs

Customer assumes all costs in shipping to us, and we assume the cost of shipping back to the customer. All replacement products are shipped USPS unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

MW Solutions LLC
14 Autumn Street
Windham, New Hampshire 03087
Click HERE to Call: 800-253-2041

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